Student Experience and Support
At University Studies, your journey is our priority. From your first enquiry to advancing in your career as an alumni, we are dedicated to providing comprehensive support throughout your Higher Education experience.
Personalised Student Support
We recognise that everyone has unique needs. Beyond exceptional teaching from your lecturers, we have a dedicated team ready to assist you with both academic and personal challenges. Whether you need guidance on improving your work, help adjusting to university life, support for a specific learning need, or advice on balancing study with other commitments, we are here to find a solution for you. We strive to ensure everyone can access and participate in Higher Education.
"The environment is one of the most supportive and encouraging places I have ever been!" (Anonymous, NSS 2023)
The Student Support Framework
The Student Hub
Our Student Hub is your go-to place for any queries during your studies. Whether you need pastoral support, fee advice, timetable information, room access, help with policies, procedures, or enrolment, our staff are here to help. Located at the back of the main Hangar space, and available online through our virtual learning environment, the Hub ensures you have access to all the support and course materials you need.
If you are not on site and want to ask us a question you can contact us on 01284 716341 or at universitystudiessupport@easterneducationgroup.ac.uk or contact universitystudiessupport@easterneducationgraoup.ac.uk.
Returning to Education
We welcome students from all walks of life, including those returning to education after a break. We understand the challenges of balancing study with existing commitments and offer personalised support to help you succeed. From Personal Support Tutors to Intelligent timetabling, and Academic Skills and Resources Advisors, we are here to support you every step of the way.
Above all, we will help you manage your studies by treating you as an individual, it’s a benefit of our small sizes. Whatever your circumstances might be, we can work closely with you to make sure you have every opportunity to thrive.
Many of our mature learners start their academic journey by completing an Access to Higher Education course as this can help them gain the qualifications, they need to go on to study a full degree at university. Find out more about the courses we have on offer below:
Inclusive Learning
If you have a disability, mental health condition, specific learning difficulty, or long-term illness, you are entitled to a Reasonable Adjustment Agreement. This ensures you receive the necessary support to succeed in your studies. Additionally, you may be able to apply for Disabled Students Allowance (DSA) for further assistance, such as assistive software, ergonomic equipment, or specialist tuition. For more information on DSA, visit Disabled Students Allowance.
If you have any queries about disability support or would like advice or assistance with completing a DSA application, please email us at universitystudiessupport@easterneducationgroup.ac.uk.
Personal Academic Tutors
Your Personal Academic Tutor is a key member of your teaching team, providing guidance and support throughout your course. They will help you review your marks and feedback, identify areas for improvement, and set targets to achieve higher grades. They can also connect you with additional support services and ensure you have the necessary adjustments to facilitate your studies.
Personal Support Tutors
Sometimes we all need a bit of extra support. Our Pastoral Support Tutors are here to help with financial advice, mental health awareness, or simply a friendly chat. They aim to provide cohesive support that helps you achieve academic success and enhance your learning experience.
"Pastoral support has been outstanding with mental health and physical health support" (Anonymous, Semester One Evaluation Questionnaire 2023-24
Meet Sarah Ellison, Pastoral Support Tutor:
Trained in advice and guidance, disability support, financial support, and mental health awareness, Sarah is dedicated to enhancing your student experience. Having been a mature student herself, she understands your journey and is committed to making pastoral support a vital part of your studies. "It is a privilege to watch our students grow in confidence, self-belief, and ambition."
Academic Skills Advisor
Our Academic Skills Advisor (ASA) collaborates with your tutors to provide additional skills support, ensuring you achieve your best academic outcomes. The ASA offers guidance through the online academic skills module "Get Ahead," in-person workshops, and one-to-one sessions. They can also assist with DSA applications if needed.
"First semester has been great, extra support from the Pastoral Support Tutor and Academic Skills Advisor has been a lifesaver" (Anonymous, Semester One Evaluation Questionnaire 2023-24)
Academic Resources Advisor
The Academic Resources Advisor (ARA) helps you navigate our library’s resources to find the right materials for your studies. The ARA works with the Academic Skills Advisor to offer workshops, classroom sessions, and one-to-one support on study and research skills. They are here to help you integrate relevant sources into your assignments and presentations.
Mental Health and Wellbeing
We are committed to your mental health and wellbeing. It’s normal to experience anxiety or low mood occasionally. Our support services, including counselling and wellness programs, are here to help. You also have access to the Student Assistance Programme, offering 24-hour confidential support and resources year-round.
"Mental health and wellbeing support is phenomenal" (Anonymous, NSS 2023)
Student Representatives
Your voice matters at University Studies. By becoming a Student Representative, you can actively shape your academic environment and student experience. Join the Student Voice Forum to represent your peers, voice concerns, and contribute to meaningful changes. Share your feedback through surveys, suggestion boxes, and dedicated sessions. Start or join initiatives and campaigns that align with your interests or set up a society or event for relaxation and fun. Interested in becoming a Student Rep? Email us at universitystudies@easterneducationgroup.ac.uk.
The Edmunds Open Lecture Series
Enhance your university experience with the Edmunds Open Lecture Series, featuring high-quality events and fascinating topics from October to May. Open to everyone, these free lectures allow you to explore new ideas and broaden your horizons. Bring your friends and family along and check our [events page] for more information.
We're here to support you every step of the way on your educational journey. Whatever you need, don't hesitate to reach out and take advantage of the resources available to you.
